Certificate Telecommunications Courses
Certificate Telecommunications Customer Premises Equipment Training
Course
Availability: 2015 to end 2018
Qualification ID: 78963
Course name: A+ Combined
Duration: 2 weeks
Level: Level 2
Unit Standards - SAQA: 120
This course is delivered by 2KO Africa nationally and
internationally and is SAQA certified
Recognition of Prior Learning:
Knowledge, comprehension and application of
language, mathematics, natural science at NQF level 2, the cabling
and wiring on telecommunications networks for CPE, installation and
maintenance of basic customer premises equipment, principles of
electronics / electricity, occupational health & safety practices
and computer literacy.
Learners assessed competent against this qualification will be able
to install and maintain basic Customer Premises Equipment within the
Telecommunications Industry. Depending on the selection of the
electives, the learners will be able to provide support and train
customers, organise resources, schedule activities, conduct periodic
quality testing and recover customer equipment. The learners will
also be able to perform work in the fixed-line work environment.
Exit Level outcomes:
Install, maintain and recover basic Customer
Premises Equipment.
Provide customer training and support on basic Customer Premises
Equipment.
Organise resources and schedule activities in terms of installation
and maintenance of basic Customer Premises Equipment.
Conduct quality testing and inspection on installations and
maintenance of basic Customer Premises Equipment.
Operate basic test equipment and perform a functional equipment
test.
Course Outlines:
CompTIA A+ 220-801
PC Hardware
Configure and apply BIOS settings
Differentiate between motherboard components, their purposes and
properties
Compare and contrast RAM types and features
Install and configure expansion cards
Install and configure storage devices and use appropriate media
Differentiate among various CPU types and features and select the
appropriate cooling method
Compare and contrast various connection interfaces and explain their
purpose
Install an appropriate power supply based on a given scenario
Evaluate and select appropriate components for a custom
configuration
Given a scenario, evaluate types and features of display devices
Identify connector types and associated cables
Install and configure various peripheral devices
Laptops
Install and configure laptop hardware and
components
Compare and contrast the components within the display of a laptop
Compare and contrast laptop features
Printers
Explain the differences between the various
printer types and summarize the associated imaging process
Given a scenario, install, and configure printer
Given a scenario, perform printer maintenance
Networking
Identify types of network cables and
connectors
Categorize characteristics of connectors and cabling
Explain properties and characteristics of TCP/IP
Explain common TCP and UDP ports, protocols, and their purpose
Compare and contrast wireless networking standards and encryption
types
Install, configure, and deploy a SOHO wireless/wired router using
appropriate settings
Compare and contrast Internet connection types and features
Identify various types of networks
Compare and contrast network devices, their functions, and features
Given a scenario, use appropriate networking tools
Operational Procedures
Given a scenario, use appropriate safety procedures
Explain environmental impacts and the purpose of environmental
controls
Given a scenario, demonstrate proper communication and
professionalism
Explain the fundamentals of dealing with prohibited content/activity
CompTIA A+ 220-801
Operating Systems
Compare and contrast the features and
requirements of various Microsoft Operating Systems
Given a scenario, install, and configure the operating system using
the most appropriate method
Given a scenario, use appropriate command line tools
Given a scenario, use appropriate operating system features and
tools
Given a scenario, use Control Panel utilities (the items are
organized by “classic view/large icons” in Windows)
Setup and configure Windows networking on a client/desktop
Perform preventive maintenance procedures using appropriate tools
Explain the differences among basic OS security settings
Explain the basics of client-side virtualization
Mobile Devices
Explain the basic features of mobile operating
systems
Establish basic network connectivity and configure email
Compare and contrast methods for securing mobile devices
Compare and contrast hardware differences in regards To tablets and
laptops
Troubleshooting
Given a scenario, explain the troubleshooting
theory
Given a scenario, troubleshoot common problems related to
motherboards, RAM, CPU and power with appropriate tools
Given a scenario, troubleshoot hard drives and RAID arrays with
appropriate tools
Given a scenario, troubleshoot common video and display issues
Given a scenario, troubleshoot wired and wireless networks with
appropriate tools
Given a scenario, troubleshoot operating system problems with
appropriate tools
Given a scenario, troubleshoot common security issues with
appropriate tools and best practices
Given a scenario, troubleshoot, and repair common laptop issues
while adhering to the appropriate procedures.
Given a scenario, troubleshoot printers with appropriate Tools
Security
Apply and use common prevention methods
Compare and contrast common security threats
Implement security best practices to secure a workstation
Given a scenario, use the appropriate data destruction/disposal
method
Given a scenario, secure a SOHO wireless network
2KO Africa offers IT consulting, technical IT services and top-of-the-range IT training on multiple platforms. Our best-of-breed computer courses are presented as instructor led classes or as online internet-based elearning, plus we offer SAQA certified training anywhere in Namibia.